Terms of service

These Terms of Service apply to The Elements Coaching BV., hereinafter referred to as The Elements, located at Wilhelminalaan 10, 3851 XW Ermelo. Where these Terms and Conditions refer to “we,” “us,” or “our,” it refers to The Elements. We are registered with the Chamber of Commerce under number 08067932.

These Terms and Conditions apply to the use of our websites www.theelements.health and www.zelfherstel.online, the program participation app, and to all quotes, offers, agreements, and deliveries of services or products, including training and coaching, by or on behalf of The Elements.

In addition to these Terms and Conditions, the Privacy Statement and our Disclaimer also apply. By visiting our website and participating in our program or other services, you automatically agree to these Terms and Conditions, our Privacy Statement, and the Disclaimer.

Definitions

• The Elements: The Elements Coaching BV.
• Participant: The person with whom The Elements has entered into an agreement; this can be either a private person or a company/organization.
• Parties: The Elements and the participant together.

Our Objective

• We want to help participants improve their health and well-being. Participants are responsible for what they do with the information, programs, and services we provide and take responsibility for the results.
• We consider our program and services complementary to regular healthcare, and we collaborate with parties in both regular and complementary care.
• We work with other organizations and professionals or refer to information and websites of third parties to provide relevant information to our participants. However, we cannot be held responsible for the accuracy of content from third parties.

Our Program and Liability

• Our program is intended as a supplement to regular healthcare. We advise participants to consult a doctor in case of illness or complaints.
• We offer participants a variety of information and services, enabling them to enhance their health and vitality.
• Weekly livestream sessions are provided, but for 6–8 weeks a year, these sessions will only be available as videos.
• The results of our program may vary, and we cannot accept liability for the outcomes of our services, participation in our programs, or any consequences of using our websites.

Pricing, Subscriptions, Payment, and Cancellation

Temporarily Free Until May 1, 2025

Participation in the Body & Mind Vital program is free until May 1, 2025, as part of a collaboration with Amsterdam UMC for scientific research.

Pricing

Prices are available on the homepage and employer page of our website. Prices include VAT for consumers but exclude VAT for businesses. Any price changes will be announced in advance and apply upon subscription renewal.

Subscriptions and Payments

Participants subscribe quarterly or annually. Subscriptions automatically renew and are paid via direct debit. If payment fails, participants are responsible for transferring the due amount within 7 days. Non-payment may result in suspension or termination of services.

Cancellation

Participants can cancel subscriptions via the website, at least one week before the renewal date. The subscription will then end at the conclusion of the current period.

Other Conditions

• Confidentiality is required for coaching and training.
• Any participant behaving unlawfully toward The Elements or its representatives will be immediately excluded, with subscriptions terminated.

Use of Our Websites

• Users must refrain from sharing inappropriate content on our websites or apps.
• The Elements reserves the right to remove any content at any time.
• Users accept responsibility for violations of the terms of use.

Intellectual Property Rights

All intellectual property rights related to content on The Elements’ platforms belong to The Elements. Content may not be reproduced or distributed without prior written consent, except for personal, non-commercial use.

Changes to These Terms and Conditions

We reserve the right to modify these terms and will notify users via our newsletter. Continued use of our services implies acceptance of any updates.

Disclaimer:
Our trainers and coaches are not medically trained. Always consult a doctor before starting our programs. Our services are complementary to regular healthcare and should not be considered personal or medical advice.